Shipping options are shown and calculated during checkout. A shipping estimator is also available at the bottom of the shopping cart to let you see shipping costs before you checkout. Customer information is requested at time of checkout, if you have not already registered an account with us.
Priority shipping for US orders is by Priority Mail (2-3 days for continental US), which is the method we recommend. Economy shipping is also available for US addresses via USPS Parcel Post/1st Class Mail (3-10 days for continental US).
Your yarn will be securely packed in a Priority Mail box or in a waterproof heavy-duty shipping bag (Economy Bag), depending on your shipping choice at checkout. Also, depending on the size of the order, Priority Mail can often be a similar cost or even less than economy shipping, but provides faster service as well as tracking services.
To Canada, we ship via USPS First Class in a waterproof heavy-duty shipping bag or via Priority Mail at our discretion, depending on the size of the order.
Costs for USPS First Class postal shipment is calculated automatically at checkout for most countries. If no shipping option appears for your region during checkout, or if you would like to check with us for other options for shipment, contact us at firstname.lastname@example.org for a shipping quote.
International orders will typically be packed in an Economy Mailing bag for reduced weight and shipping costs. Larger orders weighing over 4lbs (1.8kg) can only be shipped via Priority Mail. NOTE: it may be less expensive to split large orders into 2 or 3 smaller orders so you can select the cheaper First Class shipping option. You can experiment with quantities in your shopping cart and use the shipping estimator to check this. Time for delivery varies for international Postal delivery. VAT, import fees, and customs duties vary by country and are your responsibility upon receipt.
*Free shipping is offered on orders totaling $125 or over, including discounts and before tax, to mainland USA only. Qualified free shipping will be reflected in the shopping cart at checkout.
Unused unopened yarn may be returned at the lesser of current price or your purchase price. Yarn must be clean and smell-free/smoke-free/pet hair-free, still in factory wound condition, i.e. ready for resale. Books, Magazines, Patterns are not returnable. Needles and Hooks are not returnable except in cases for exchanges due to manufacturing flaws (not damage or wear) and for Addi guaranteed replacements.
Shipping for returns is at your expense unless there was an order error or defect on our part. Please send an e-mail to email@example.com with "order problem" in subject line and we'll do our best to make things right. If you return enough items from an order which originally qualified for free shipping to bring the total below the qualified free shipping level, our original cost of shipping will be deducted from your refund.